Refund & Cancellation Policy

1. Subscription and billing

Parrot Interview is a paid subscription service for interview preparation, the web dashboard, and the desktop copilot. A subscription is required to unlock subscription-gated features, including the desktop copilot and related AI/STT workflows.

Payments are handled by Razorpay. The billing interval, price, taxes, currency, and any payment mandate details are shown at checkout before you authorize payment. Your subscription renews according to the Razorpay plan until it is cancelled or otherwise ends.

2. Bring-your-own-key costs

Parrot Interview uses a bring-your-own-key model for supported AI providers such as OpenAI or Anthropic. Fees, credits, rate limits, or usage charges from your AI provider are separate from your Parrot Interview subscription and are not billed, controlled, or refunded by Parrot Interview.

3. How to cancel

You can cancel from the dashboard by opening Subscription and selecting Cancel subscription. The dashboard sends a cancellation request to Razorpay for the subscription linked to your signed-in account.

Once Razorpay confirms cancellation, subscription-gated access may stop immediately or shortly after the status syncs. You will not be charged again for that cancelled subscription, but you remain responsible for any charges already processed before cancellation.

4. Refunds

Because Parrot Interview is a digital subscription product that can be used immediately after activation, subscription payments are generally non-refundable except where required by law or where we determine that a refund is appropriate.

We may approve a refund when, for example:

• you were charged more than once for the same subscription period;
• you were charged after a cancellation that was successfully processed before renewal;
• the payment was unauthorized or made in error and the claim is supported by available records;
• the Service was materially unavailable because of an issue under our control.

Refunds are not provided for third-party AI provider usage, unused time after an immediate cancellation, lack of a hiring or interview outcome, dissatisfaction with AI-generated content, violations of the Terms, or inability to use the Service caused by unsupported devices, missing API keys, provider outages, or account misuse.

5. Failed, pending, or disputed payments

If a payment fails, remains pending, is paused, or is disputed, your subscription status may become inactive and access to gated features may be paused until the payment issue is resolved. If you believe a charge is incorrect, contact us promptly so we can review the account and Razorpay records.

6. How to request a refund

To request a refund, contact us through the Contact page or at support@parrotinterview.com. Include the email address on your Parrot Interview account, the Razorpay payment or subscription identifier if available, the charge date, and a short explanation of the issue.

Approved refunds are returned to the original payment method through Razorpay or the relevant payment rail. Processing times depend on Razorpay, your bank, card network, UPI provider, or other payment intermediary.